Standard Delivery - FREE delivery (2-3 working days)
Next Day - £6.95 (place your order by 2pm)
Saturday - £11.50 (place your order by 2pm)
*Next Day and Saturday orders are sent by a trackable service and will require a signature on delivery. Delivery times do not include weekends and bank holidays.
I N T E R N A T I O N A L
Europe - £10 (3-5 working days)
Rest of the World - £10 (5-7 working days)
Express Delivery - £25 (*3 days+ depending on location)
*International delivery will be sent by a trackable service which requires a signature on delivery.
R E T U R N S & E X C H A N G E P O L I C Y
We accept returns and exchanges on all full priced products, except pierced jewellery i.e. earrings.
We do not offer refunds for any sale items.
- Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. Please return the item in the original packaging.
- We recommend you use trackable shipping service when you ship the item back to us. i.e. 'Royal Mail - Signed For'
- We're afraid we cannot refund the original shipping cost of your order.
- To notify us of a return or exchange, please email hello[@]finchittida.com
Finchittida products are sold in Pounds Sterling on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order.
International items are often handled by more than one postal service. Delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.
Late and Lost Deliveries
We cannot change / amend the delivery address on orders once they have been processed or dispatched.
Please note, we cannot be held responsible for any third party involvement where delays occur to deliveries. If you are concerned you have not received your parcel please contact us via email us at firstname.lastname@example.org
We cannot refund or replace lost items until 20 working days after the date of dispatch (30 days for international items) - this is when the Royal Mail classes items as being lost.
Items not received but tracked as being delivered - this frequently happens when items are delivered to work.
In some cases, your item might have been delivered to a post room or colleague within the company. In these cases, you can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.
Finchittida cannot be held responsible for goods that are lost or delayed in transit.
Once we have received your returned item, we will notify you of the approval or rejection of your refund. If you are approved a refund, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 7 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Defective or damaged items
We can refund or replace items if they are defective or damaged. You must left us know within 24hrs of receiving your order. Please email at hello[@]finchittida.com to arrange a replacement.
Incorrect Shipping address
Finchittida cannot be held responsible for goods that are lost or delayed in transit due to incorrect shipping address given by the customer. Therefore the customer will have to pay for replacement goods and shipping.
If the gift giver had the order shipped to themselves to give to someone, but would like to exchange or return the item then we can organise a refund or exchange with you.
If the item was shipped directly to recipient of the gift, and the recipient would to exchange or refund the gift, then please contact us. We can offer you an exchange or gift credit for the value of your return. Once we have received your return, a gift voucher or your chosen exchange will be mailed to you.