Delivery & Returns

UK Shipping:

Standard : £3.50

Delivered within 2 - 4 working days

 

Spend over £50 : FREE

Delivered within 2 - 7 working days

 

International Shipping

Spend over £75 : FREE

Delivered within 7-10 working days  

 

International Standard : £9.95

Delivered within 7-10 working days

 


Returns & exchange Policy

We accept returns and exchanges on all full priced products, except pierced jewellery i.e. earrings.

We do not offer refunds for any sale items.

- Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

- To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. Please return the item in the original packaging.

- We recommend you use trackable shipping service when you ship the item back to us. i.e. 'Royal Mail - Signed For'

- We're afraid we cannot refund the original shipping cost of your order.

- To notify us of a return or exchange, please email hello[@]finchittida.com



Refunds
Once we have received your returned item, we will notify you of the approval or rejection of your refund. If you are approved a refund, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 7 days.


Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@finchittida.com.


Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Defective or damaged items

We can refund or replace items if they are defective or damaged. You must left us know within 24hrs of receiving your order. Please email at hello[@]finchittida.com to arrange a replacement.


Gifts

If the gift giver had the order shipped to themselves to give to someone, but would like to exchange or return the item then we can organise a refund or exchange with you.

If the item was shipped directly to recipient of the gift, and the recipient would to exchange or refund the gift, then please contact us. We can offer you an exchange or gift credit for the value of your return. Once we have received your return, a gift voucher or your chosen exchange will be mailed to you.